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Customers arrive at an average rate of 10 per hour and an

Customers arrive at an average rate of 10 per hour and an average of 15 customers can be served in an hour. Assume this is an M/M/1 model.

a. What is the system utilization?

b. How many people are in line?

c. How many people are in the system?

d. What is the average amount of time a person spends in line?

e. What is the average amount of time a person spends in the system?

f. What is the probability of 4 customers in the system?

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