Customers and relationship


Based on the given case study in attachment file , you may select any other IT systems Failure in an organization in the UK or any other country. You should briefly outline the organization and systems failure incident you are discussing to provide the background /context for your report.

The board have asked for a full report and asked that the report address and discuss the following issues:

1. Evaluate the current management information system application opportunities generally in industry, AND more specific to the business

2. The reasons for and symptoms of the failures, discussing the impact of the failures on the customers and relationship with them.

3. Recommendations and lessons for the future in such organizations for monitoring and controlling the operations of IT systems with a clear strategy to manage the IT systems in future.

4. Describe using examples, the types of decisions that can be supported by IS applications within the business

Structure, executive summary, referencing & presentation

Guidance notes:

You are required to demonstrate knowledge and understanding from your individual research and wider reading. Your work must be presented in essay format style. As an academic piece of work you are expected to link theory and practice. You should take care to ensure that the work you submit has a high standard of presentation. You must acknowledge the sources of information and evidence using the Harvard referencing system. All assignments are subject to the University’s regulations on plagiarism and must be submitted in electronic form for checking.

Online informal website references are limited used with maximum two. Only academic ones are permitted and all in Havard format.

THE MODULE AIMS TO:

• Provide a comprehensive study of the use of information systems for management.

• Provide a focus on the development and effective use of management information systems in today’s companies’ decision-making and an examination of traditional information systems development from the end-user’s perspective.

• Evaluate and interpret the understanding of managerial decision

• making and the practical application of information systems to enhance the organisation’s effectiveness in achieving its goals.

• Enable students to comprehensively understand the use of applications software to develop individual applications that solve business problems.

• Develop and introduce a framework for investigating the opportunities and problems associated with computer-based management

• Information system that will provide the background for determining the usefulness of computers to assist management in the planning and control of business operation.

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Other Management: Customers and relationship
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