Customer service representatives


In deciding how many customer service representatives to hire and in planning their schedules, a firm that markets laser jet printers studies repair times for the machines. One such study revealed that the repair times have an approximately exponential distribution, with a mean of 22 minutes. Find the probability that a randomly selected repair time will be less than 10 minutesThe charge for printer repairs is $50 for each half hour (or part thereof) for labor. What is the probability that a repair job will result in a charge for labor of $100?

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Basic Statistics: Customer service representatives
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