Attempt all the questions shown below:
Question 1: What do you mean by the term customer service? Discuss the impacts which good and bad customer service leaves on the customers.
Question 2: Explain different means of identifying customers’ needs and wants.
Question 3: Narrate the advantages of service quality management to the Retail Organization.
Question 4: Describe the key areas of customer experience management.
Question 5: Throw light on the reasons for customer grievances. As well elucidate the kinds of complainers.
Question 6: How would you give efficient service recovery to the customers?
Question 7: What role does internal marketing plays in the retail organization?
Question 8: What do you mean by the term service quality? Describe Gronroos perceived service quality model.
Question 9: Describe the significance of customer loyalty program in Retail Stores. How can you build customer loyalty efficiently?