Problem:
Customer service call center in Costa Rica project includes;
Organization and product or service analysis
Description of your organization
Product needs assessment of the target country
Description of product to meet the need
The organization which I would be the sole proprietor of this incorporated contractor for the Sears Corporation would be an incoming call center. It would be designed to take incoming customer service calls for Spanish speakers who needed help setting up or making minor repairs to their Sears in house brand of Kenmore products.