Customer service at


Read Mini Case Study "Customer Service at Datatronics" on pages 236-239.


Slide 1: Title page
Slides 2-3: Outline the specific information that Matt should collect to build a case for improving
customer service at Datatronics.
Slides 4-6: Describe the top ideas for Matt to present to Joel next week.
Slides 7-9: How would Matt get Joel to support his ideas?
Slide10: List of sources using APA guidelines

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