Customer loyalty and retention in terms of customer service


Assignment:

"Brand Identity" Answer the following:

• Select two well-known companies from the same industry, and then analyze their identities / brand images by evaluating their differences and similarities. Determine what sets each core message apart from competitors.

• Evaluate how a company's brand identity promotes customer loyalty and retention in terms of customer service, competitive price, communication, special treatment, and loyalty and rewards programs. Provide an example to support your evaluation.

 

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Business Management: Customer loyalty and retention in terms of customer service
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