Customer expectations play a pivotal role in many aspects, Operation Management

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Customer expectations play a pivotal role in many aspects

1. Customer expectations play a pivotal role in many aspects of service, as do customer perceptions. Investigate customer expectations associated with a service of your choice. Suggest ways in which the organisation can manage these expectations.

2. What is the research question based on above statement?

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Operation Management: Customer expectations play a pivotal role in many aspects

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Operation Management: Customer expectations play a pivotal role in many aspects

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