Customer capital outside of the for-profit sector


Problem:

How might customer relationships be sources of value? What metrics might be particularly important in assessing an organization's customer capital or the value of its customer relationships? Can you provide examples where one can see a close relationship between market value and the changing assessments of the quality of the customer relationship?

Can you give examples of customer capital outside of the for-profit sector?

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Finance Basics: Customer capital outside of the for-profit sector
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