Case Study:
You meet with the managers individually to discuss and assign the accountabilities and responsibilities for them and their staff. You also discuss the resources that they will need to ensure that the managers are able to achieve their results.
You meet with the accounts manager and explain their broad responsibilities of credit control, sound maintenance of the accounts receivable, internal control systems and preparation of budgets. More specifically, you identify the need to integrate with the Brisbane HO network for reporting and downloading important information, adhere to company policy on debtors, and work closely with the Sydney management team. You agree that the anticipated work load is greater than one manager could handle alone.
You then meet with the warehouse manager and explain their broad responsibilities for the documentary accuracy and soundness of goods inward, safe storage and handling of warehouse merchandise and timely dispatch of merchandise in accordance with customer orders. More specifically, you identify the need to adhere to company policy on warehousing, practice solid internal control over stocks holding, and prevent injury to workers and workers, satisfy customer demands for stock in a timely manner, and to work closely with the accounts team. You agree that at least three other staff is required to carry out the anticipated work.
You then meet with the maintenance manager and explain the broad responsibilities for the timely maintenance of customer machine complaints, regular maintenance programs, safety of operations, and spare parts management. More specifically you discuss the need to ensure safe work practices, engage experienced technicians, work closely with the Brisbane repair team who have been maintaining the Sydney customers to date and who have details on spare parts.
You are very pleased with the high morale shown by the entire team and are pleased to be going to market with the MacVille brand. You also believe the company's decision to house the management and warehouse operations in one location will be a great advantage to the team.
The CEO has given you the freedom to set up processes that will encourage team initiatives and innovations.
Procedure:
Review the second 'MacVille' case study and prepare a written plan under the headings Roles, Resources and Environment:
1. Roles: Delegate and assign accountabilities and responsibilities to each team member, as well as to the whole team. Ensure that your plan empowers the team and individuals to fulfill their delegated roles and describe how you will support their activities and initiatives.
2. Resources: Describe the resources the team will require in order to complete the tasks allocated to them.
3. Environment: Describe the work environment required for the team to function effectively with sound business ethics. Outline how a positive work environment will be created and maintained for this team. Include how team initiatives and innovations will be encouraged within the team setting, how ongoing, open communication will be established and how decision making will be transparent.