Assignment:
After creating a fictional hospital, create and describe the healthcare organization's service strategy. In particular, link your service strategy to the creation of a healing environment and developing a culture of customer service.
Identify how your service strategy is linked to the organizational vision and mission.
These are the vision and mission statements of "my" hospital
"Vision
Hospital shall assume a leading role for the coordination of healthcare delivery in our market. For this vision to be realized, Universal
Health Hospital must:
- Involve physicians/staff regarding resource allocation and maintaining the state of the art in technology.
- Utilize multidisciplinary collaboration and continuously improve the patient care delivery process.
- Empower staff by establishing trust in every level of the organization.
- Provide information systems which support clinical and management applications.
- Develop healthcare programs based upon community input regarding future and present needs.
Mission
- To improve the health and lives of our patients and community."
Your answer must be typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format.