Assignment:
Project Organization:
Project Manager:
Project Manager's Responsibilities
1. Create project scope and get sign off from executive sponsor
2. Ensure project is implemented within budget and schedule with major functionality completed
3. Identify and manage project team to ensure successful project delivery
4. Regular and relevant project communication through reports and meetings
5. Effectively manage project risk and have proactive risk management and response plan
6. Identify and book resources that are required for project such as computers, hardware, projectors, meeting rooms
Executive Sponsor: Mr. Sponsor, Director, Customer Care
Project Scope Statement:
The ‘Customer Care Website Implementation' project is about the analysis, design and implementation of a customer care website with the intention of maximizing customer satisfaction. The website would have functionality that would allow for customers to check order status, communicate with company, log complaints and suggestions and hold the entire customer history. The project is expected to be completed within a period of nine months and with a budget not exceeding $200,000.