Problem: Six Sigma
Green Belt Project: The Define Phase
• Complete a Project Charter with all of the required Information.
o Write the Problem Statement:
o Write the Goal Statement utilizing S.M.A.R.T. objectives (Specific, Measureable, Attainable, Relevant and Time Bound):
o What is in Scope? What is out of Scope?
o Who are Key Stakeholders?
o What are key Milestones?
• Complete a High Level "As Is" Process Map.
• Create a SIPOC of the process based on the information that you know. Feel free to use your imagination for this.
o Describe methods for collecting Voice of the Customer. (SEE APPENDIX A for VOC).
• Create an Affinity Diagram or List based on VOC so you can identify Customer "NEEDS" for CTQ Tree.
• Create a Critical to Quality Tree utilizing the Voice of the Customer. Identify the Needs, Drivers and Requirements or Metric to needed to meet these needs.
The response must include a reference list. Using one-inch margins, double-space, Times New Roman 12 pnt font and APA style of writing and citations.