Discussion:
Part 1
Summation" Please respond to the following:
•Create a metaphor or analogy that captures the essence of the major lessons learned in the BBA program (e.g., business administration is like . . .).
•Discuss the single most interesting or surprising thing you learned in the BBA program, as well as what made it so.
PART 2
Looking Ahead" Please respond to the following:
•Discuss how you will use the lessons learned in your BBA program to be more productive in your current CALL CENTER MANAGER career. Provide specific examples to support your response.
•Predict what major issues this program will be addressing 10 years from now. Explain your rationale.