Discussion
- Think of a hotel stay you have had in the last five to 10 years that was especially memorable. Based on that experience, create a list of best practices concerning structure that all hotels should adopt to improve customer satisfaction.
- Think of a hotel stay you have had in the last five to 10 years that was especially memorable for all the wrong reasons. Determine what policies and / or procedures the hotel should have had in place to address the issues you encountered. Provide specific examples to support your response.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.