Assignment:
Create a Block Business Letter from the perspective of company management. It must provide bad news to the recipient and follow the guidelines outlined in Chapter: Delivering Bad-News Messages
The message should take the block business letter form from the posted example; however, you will submit your assignment to the online course shell.
The block business letter must adhere to the following requirements:
Content:
Address the communication issue from the scenario.
Provide bad news from the company to the recipient.
Concentrate on the facts of the situation and use either the inductive or deductive approach.
Assume your recipient has previously requested a review of the situation via email, letter, or personal meeting with management.
Format:
Include the proper introductory elements (sender's address, date, recipient's address). You may create any details necessary in the introductory elements to complete the assignment.
Provide an appropriate and professional greeting / salutation.
Single space paragraphs and double space between paragraphs.
Limit the letter to one page in length.
Clarity / Mechanics:
Focus on clarity, writing mechanics, and professional language/style requirements.
Run spell/grammar check before submitting.
Your assignment must be typed, single-spaced within paragraphs/elements and double spaced between the paragraphs/elements, using Times New Roman font (size 12), with one-inch margins on all sides. Your professor may provide additional instructions.
Scenarios
1. Saban is a top performing industrial equipment salesperson for D2D. After three years of working with his best client, he receives a text message from Pat (his direct manager) assigning him to a completely different account.
Pat has received complaints that Saban gets all of the good clients and is not a "team player."
Saban responds to the message and asks for a meeting with Pat to discuss this change. Pat responds with another text message that reads: "Decision final. Everyone needs to get a chance to work with the best accounts so it is fair. Come by the office and pick up your new files."
Moments later, Saban sends a text message to Karen, his regional manager and Pat's boss. It simply reads, "We need to talk."
2. Amber, Savannah, and Stephen work for Knowledge, Inc. (a consulting company). While on a conference call with Tim Rice Photography (an established client), the group discusses potential problems with a marketing campaign. Tim Rice, lead photographer and owner of Tim Rice Photography, is insistent the marketing is working and changes are not needed.
Amber reaches over to put Tim on "Mute" but accidently pushes a different button. She immediately says to Savannah and Stephen that the marketing campaign is not working and that "...Tim should stick to taking pretty pictures."
Tim responds, "You know I can hear you, right?"
3. James shows up to work approximately five minutes late this morning, walks silently (but quickly) down the hallway and begins to punch in at the time clock located by the front desk.
Sarah, the front desk manager, says, "Good morning, James," but James ignores her, punches in, and heads into the shop to his workplace. Sarah rolls her eyes, picks up the phone, and dials the on-duty manager to alert her that James just arrived and should be reaching his desk any moment.