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Cost savings from some surprising changes

DISCUSSION: The Anti-Store

This discussion comes from NPR's Planet Money Podcast. Warehouse stores (Costco, Sam's club etc) fundamentally changed the way people shopped. They did it through tremendous cost savings from some surprising changes in the way they interact with customers.

Listen to the episode and discus what you find most interesting.

Planet Money Podcast Episode 653: The Anti-Store

Response should be 300 words or less.

Reference article: Mistakes Made On The Road To Innovation By Steve Hamm and William C. Symonds .

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Operation Management: Cost savings from some surprising changes

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