I) Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit?
• Statistical tools
• Decision trees
• Work sampling
• Gap analysis
II) According to the theory of constraints, which of the following can be a capacity-constrained resource (CCR)?
• Product design
• Inoperable equipment
• An employee
• A customer
III) The ability to rapidly and inexpensively switch production from one product to another enables which of the following:
• Economies of shape
• Economies of size
• Economies of scale
• Economies of scope
IV) According to the theory of constraints, which of the following financial measurements can be used to measure the firm's ability to make money?
• Operating expenses
• Dividends
• Sales
• Return on investment
V) Deming's PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?
• Continuous improvement
• Control charting
• Standard deviation
• Project management