Correctly complete the following statement. Quality Function development is a tool for
a) Showing the frequency distribution of observed values of a variable
b) translating the voice of the customer into specific technical requirements.
c) evaluating whether a process is operating within expectations relative to some measure value.
d) Listing common defects and the number of observed occurrences of those defects.
e) representing a schematic diagram of the sequence of steps involved in an operation or process.