Corporate culture instilled in hrm practices and customer


REQUIREMENT-

Each week, you are required to engage with the material by writing a short discussion of how the material relates to the topic(s) of this subject and how it relates to your own personal experience. You create a blog each week, providing evidence that you have reviewed and engaged with the e-learning activity.

These blogs are assessed in the following way:

Section 1 - List the key ideas you have extracted from the e-learning activity.

Section 2 - Apply those ideas to your own experience or to an organisation you are familiar with.

The written report of your two best blogs needs to be 1½ spaced and has a 1,000 word.

TOPIC CHOOSEN - In your blog, you should address the following two sections:

1) Section 1: list the key ideas you have extracted from the prescribed e-learning activity.

2) Section 2: apply those ideas to your own experience, to an organisation you know and to the topic(s) of this subject.

Visit the following URLs, and use 'Questions to consider' to guide your thinking.

Activity 1: Corporate culture and strategy

URL: 'Culture clash: When corporate culture fights strategy, it can cost you' 

https://knowledge.wpcarey.asu.edu/article.cfm?aid=31

Questions to consider:

Can you think of any examples where you experienced various culture types (Market, Clan, Adhocracy and Hierarchy culture) as a consumer to, or employee of, an organisation?

If so, what is your evaluation of the aligment between its corporate culture and strategy?

Activity 2: Definition of culture

URL: What is Organizational Culture? And Why Should We Care?

https://blogs.hbr.org/2013/05/what-is-organizational-culture/

Questions to consider:

Why do you think people's definition of culture may vary?

Which definition of culture do you agree with most and why?

Activity 3: Corporate culture instilled in HRM practices and customer satisfaction

URLs: (1) 'Why Zappos Pays New Employees to Quit--And You Should Too'

https://www.youtube.com/watch?v=cQLTQAv5JQA

(2) 'Zappos CEO Tony Hsieh talks about building a culture-based company' 

https://www.youtube.com/watch?v=JdKZapHZL4c

Question to consider:

What does building a culture-based company entail?

Activity 4: Toyota's corporate culture and the problem of spreading its culture

URL: 'MIT's Steven Spear Discusses Toyota's Corporate Culture' (Interview on Bloomberg TV)

https://www.youtube.com/watch?v=QCaKFPjfG7s

Question to consider:

How would you describe Toyota's culture using the seven dimensions of organisational culture and/ or the Cultural Web?

Activity 5: Cultural web and its use in practice (call centre)

URL: 'Using cultural models for changing corporate culture'

https://www.changefactory.com.au/articles/change-management/using-cultural-models-for-changing-corporate-culture/

Questions to consider:

Do you agree with the author's view on the effectiveness of cultural web model in changing corporate culture (compared to other models of corporate culture) as presented in the article? Why or why not?

What would be the benefits of using typology type instead?

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Management Theories: Corporate culture instilled in hrm practices and customer
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