Copper Kettle Catering is a full service catering company that provides services ranging from box lunches for picnics or luncheon meetings to large wedding, dinner, or office parties. Established as a lunch delivery service for offices in 1972 by Wayne and Janet Williams, CKC has grown to be one of the largest catering businesses in Raleigh, North Carolina. The Williamses divide customer demand into two categories: deliver only and deliver and serve.
1. Are the operations of Copper Kettle Catering conductive to the application of lean concepts and practices? Explain.
2. What, if any are the major barriers to implanting a lean system at Copper Kettle Catering?
3. What would you recommend that Wayne and Janet Williams do to take advantage of lean concepts in operating CKC?