Question: Coping with Change Imagine that you are the manager of a design group that is soon to be reengineered into a cross-functional team composed of people from several different functions that have had little contact with each other.
1. Discuss the resistance to change at the organizational and individual levels you will likely encounter.
2. Using action research, chart the steps you will use to manage the change process.
a. How will you diagnose the work group's present state?
b. How will you determine the cross-functional team's desired future state?
c. What will be the most important implementation choices you will face? For example, how will you manage resistance to change?
d. What criteria will you use to evaluate the change process?
3. How might you use team building and other organizational development techniques to implement the change?