Considering the job of a customer service representative, HR Management

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Considering the job of a customer service representative

Considering the job of a customer service representative who performs work over the telephone. What measures might an employer take to design this job to make it efficient? What drawbacks or challenges might result from designing the job for efficiency?

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HR Management: Considering the job of a customer service representative

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HR Management: Considering the job of a customer service representative

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