Based on the scenario, and the question at the end of the material. Thanks! Company is Wendy's Restaurant.
Response given didn't pertain to the given scenario. Answer most be based on scenario given.
Scenario;
As a marketing consultant, you will need to consider various scenarios that could impact your client, and as a result you will need to work with your client to Develop a communication strategy that will enable the client to address situations. Wendy’s has approved a policy to address discrimination in the workplace. Examples of possible discrimination topics include gender, racial, religious, or age discrimination.
select either a defensive or offensive communication strategy, or you may choose an approach that utilizes a combination of these strategies.
Examples of Corporate Communication Strategies;
a) Defensive strategies: These are communications that tend to be reactive, with information transmitted after something has happened. Often this is in reaction to “bad” news, and the resulting publicity causes a response. It can also be undertaken when a corporation simply does not want to be perceived as generating publicity about an event. By way of example, a corporation may have made a donation to a particular charity or provided help during a disaster, but it does not want to be perceived as trying to generate favorable publicity. However, due to increased publicity, it “reluctantly” has to confirm its action.
b) Offensive strategies: These are communications that are usually proactive, with information transmitted before the media has reported an event or even before something has occurred. This can be to pre-empt bad publicity over something that has happened, or to make an announcement about an issue or event that will reflect favorably on the corporation.
Employee’s, Management, Investors, and Customers are both the external and internal stakeholders.
Questions;
I. Communication Context: Provide an overview of the scenario that your communication strategy will address, in the context of the company you have selected for your final project.
II. Communication Need: Considering both internal and external audiences, explain the stakeholder management issue(s) that must be addressed due to this scenario. What specifically caused the need for the identified communications?