Operations Management Assignment
Consider this situation: A manager is contemplating making changes to a single-server system that are expected to double the service rate, while still having just one server.
A) Do you (intuitively) think that doubling the service rate of a single-server system would cut in half the average waiting (in line) time?
B) For the sake of analysis, suppose the current system has an arrival rate of 8 customers per hour, and a service rate of 10 customers per hour. If the service rate is doubled, what impact will that have on the average number waiting in line?
C) What are some managerial implications of your analysis?