Affinity Diagrams & Interrelationship Diagraphs
Situation:
Consider that you/your group works for Vic & Anthony’s (a premier steakhouse restaurant) and you have been tasked with perfecting the “customer experience.” In the Analyze phase of your Lean Six Sigma project, you decide to brainstorm ideas for why customers might have a negative experience dining with you. Then, you plan to use an affinity diagram and an interrelationship diagraph to organize all these ideas and then pin-point the key driver(s) and outcome(s) of this problem.
Instructions:
Create an affinity diagram that organizes your ideas for why customers might have a negative experience dining with you and create an interrelationship diagraph that shows the relationships between causes for why customers might have a negative experience dining with you and that highlights the key driver(s) and key outcome(s) you identify regarding this problem: