Consider St. John's University as a production system in which the final product is a graduate. For this system:
a. Define quality from the producer's and customer's prospective.
b. Develop a fitness-for-use description for final product quality at St. John's University
c. Give examples of the cost of poor quality (internal and external failure costs) and the cost of quality assurance? (prevention and appraisal) cost for St. John's University