Discussion/Activity:
Consider one segment in your work that can be considered your customer. Using the design and prompts on page 131 of the textbook, create a customer empathy map, and summarize it using the appropriate categories.
Post a substantive response to the question (minimum 250-300 words).
Reply in a scholarly and substantive manner to at least two of your classmates
Reading - Design Thinking by Tim Brown
Attachment:- DesignThinking.rar