1. Consider an organisation that would benefit from capturing and accessing insights and experiences from business activities. Discuss the current situation and how a knowledge management system can be implemented to meet the organisation’s needs
2. You have been asked to develop strategies to ensure that systems and processes are used to monitor operational progress and to identify ways in which planning and operations could be improved. In particular, your organisation wants you to determine whether processes currently carried out by employees are as efficient as possible. How would you do this?