As the executive director of a managed care company, you have been invited by Congress to consult about national healthcare reform. Public outcry for changes in managed care practices is ongoing. Congress is calling for reform, and medical providers are extremely frustrated with how you restrict care and offer low reimbursements. Congress has asked you to discuss how the managed care industry can be overhauled to provide a more customer-responsive product and to control national healthcare costs. What are the high-priority issues that will need to be discussed to overhaul the managed care industry? What stakeholders must be considered in the planning process?