Conducting annual customer-satisfaction survey


Assignment:

The Honda Ridgeline was among the highest-ranked compact pickups in J.D. Power and Associates’ annual customer-satisfaction survey. The study also found that models with high ratings have a tendency to stay on dealers’ lots a shorter period of time. As an example, the Honda Ridgeline had stayed on dealers’ lots an average of 24 days. The file titled Honda contains 50 lengths of stay on dealers’ lots for Ridgeline trucks.

a. Construct a stem and leaf display for these data.
b. Determine the average length of stay on dealers’ lots for the Honda Ridgeline. Does this agree with the average obtained by J.D. Power and Associates? Explain the difference.

Your answer must be typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format and also include references.

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Basic Statistics: Conducting annual customer-satisfaction survey
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