Conduct an observation to someone involved in a procedure that is used in a business or organization. this person could be someone at the university, in a small business, in your neighborhood, in the student voluteer office at the university, or in a doctor's or dentist's office. identify a process that is done, such as keeping student records, customer records, or member records. either observe the other person do the work, or ask to carry out the procedure yourself. write down the details of the process you observe.