Problem:
What steps can be taken in addressing the concerns for retaliation and termination?
When the company policies and the EEOC regulations are enforced, this should alleviate the concern for retaliation and termination. I would reassure Nancy that any repercussions from her expressing concern about this would be dealt with in accordance with the EEOC, state and federal guidelines. This would also include the company guidelines.
From my experience as an associate that has experienced an issue similar to the one in the assignment, my suggestion to Nancy is to keep a small journal of the times and dates that she feels that she is working in an hostile environment and to report that information to the HR generalist or even her immediate supervisor's boss. One cannot address a situation unless one is made aware of the issue. However; it is important to note that when supervisors have their evaluations and touch-base meetings with their superiors; the HR information, guidelines and procedures would be discussed too. Make sure that managers are going over EEOC guidelines and discussing updates with those who are working for them as well. There is nothing worse than an uneducated associate. All associates at all levels should be aware of the guidelines. EEOC regulations and guidelines must be posted in all areas where there are associates. The HR manager must let Nancy know that she can report any concern without fear of retaliation or termination at any time. One other suggestion would be to check with your organization's HR manager and interview that individual. It is always good to have first hand information.
An added note:
As an HR manager, you always want to insure that you have the proper tools, procedures and policies at hand so that fair and legal judgments can be made. It is of the utmost importance that any issue no matter how insignificant you may seem to think it is should be investigated in order to insure that the hiring and selection process is legal, ethical and fair. Furthermore as an HR manager, you must insure that your hiring staff are trained and receive updates as they occur. Insure that you have specific measurements within the process to show that the company reamins compliant.