1) Describe the fourteen principles of Demings philosophy in order to improve the productivity, quality and competitiveness.
2) Describe the quality costs. Explain the barriers in order to implement the TQM in an industry?
3) Describe the concept of Juran’s “Quality Trilogy”. Explain in detail.
4) Clearly explain how the employee empowerment will increase their involvement in an organization.
5) Describe the concept of new seven management tools.
6) Briefly discuss the various kinds of the fundamental statistical tools that are used in the industry.
7) a) Explain the several parts of the house of quality?
b) Design the house of quality for a product of your choice, displaying all the structural elements.
8) a) Describe the concept of Taguchi’s Quality loss function.
b) State the seven step plan to establish the TPM in an organization.
9) Describe the QS 9000 and differentiate ISO: 9000 and QS: 9000. Also state the benefits which could be realized by implementing QS-9000.
10) Specify the requirements of ISO: 14000. Describe them briefly.