Question 1.
A) Give an example where DMAIC could be applied to improve a process that is not operating to its potential.
B) In your opinion, is the concept of "Six Sigma Quality" a meaningful one to the successful management of a nonprofit organization today? Why or why not?
Question 2.
A) What are some methods that nonprofit organization use to listen to the voice of the customer?
B) What types of analyses are conducted with the data that are collected?
C) What decisions are made with the information gathered?