Problem 1.
- Give an example where DMAIC could be applied to improve a process that is not operating to its potential.
-In your opinion, is the concept of "Six Sigma Quality" a meaningful one to the successful management of a nonprofit organization today? Why or why not?
Problem 2.
- What are some methods that nonprofit organization use to listen to the voice of the customer?
- What types of analyses are conducted with the data that are collected?
- What decisions are made with the information gathered?