Answer the following questions.
Question 1) Describe the concept and significance of scheduling activities.
Question 2) Explain the concept of demand. Write the principles of forecasting and different forecasting methods.
Question 3) Describe the concept of Customer Relationship Management and discuss customer retention strategies.
Question 4) Describe the meaning of Total Quality Management.Discuss the key concept and planning and implementation of TQM.
Question 5) Give the overview of Six Sigma.
Question 6) Describe different elements applicable to ISO: 9001, 9002 and 9003.
Question 7) Write a detailed note on Total Productive Management.
Question 8) Describe the meaning importance and types of Maintenance Management. Describe methods of failure analysis of Equipments.