Problem:
An insurance claims work area has five claims waiting for processing as follows:
- Job A: process time: 15 Due date: 26
- Job B: process time: 21 Due date: 32
- Job C: process time: 20 Due date: 35
- Job D: process time: 10 Due date: 30
- Job E: process time: 12 Due date: 23
Required:
Question 1: Compute the average flow time, tardiness, and lateness for the following sequences: SPT sequence, EDD sequence, and sequence B-A-E-C-D
Question 2: What sequencing rule do you recommend and why?
Note: Please describe comprehensively and provide step by step solution.