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Question 1. Describe and explain how the conditions, under which decisions are made, have changed for managers in the last 30 years. Are more decisions today likely to be programmed or non-programmed? Explain your answer with appropriate examples.
Question 2. For the three companies listed below, find the statements of ethics/social responsibility and conduct published by them. Compare and contrast the statements of ethics and social responsibility of the three companies. According to you which of the three statements is the most ideal one? Give reasons to support your selection. Draw up an ideal statement of ethical and socially responsible business practices for an organization of your choosing. Why do you think your statement is ideal? Substantiate your views by providing relevant examples.
Starbucks Coffee (see https://starbucks.co.uk/en-GB/_Social+Responsibility)
Johnson & Johnson (see https://www.jnj.com/our_company/fast_facts/social_and_environmental_responsibility.htm)
Ben and Jerry's Ice Cream (see https://www.benjerry.com)
Question 3. In an ideal scenario, if a company has laid out the organizational objectives very clearly and has clear strategies for achieving those objectives, there is no need to identify the controls and implement them in carrying out the strategies. Do you agree with this statement? Give reasons and examples to support your views.
Question 4. Why is benchmarking an important component of total quality management (TQM) programs? Do you believe a company could have a successful TQM program without using benchmarking?