(Question 1) Describe the relevant details of VTC in terms of purpose, people, process and communications technologies and provide relevant, actionable recommendations.
(Question 2) Identify the complexity of social and technical issues involved in VTC and provide relevant, actionable recommendations
(Question 3) Critically assess key factors that influence VTC performance and provide relevant, actionable recommendations
(Question 4) Identify strategies for improving VTC performance and provide relevant, actionable recommendations