Claim denial: complaining on the web the growth of social network has also spawned many website dedicated to customer review and complaints for example angies list, which profiles local service companies, contractors, and professionals. more specifically, companies such as cruisecritic.com focus solely on vacation travel by ship. visit complaints.com, ripoff report, or another complain site. study ten or more complaints about products or companies.
your task
select one complaint and as a company employee, respond to ot employig some of the techniques presented in this chapter