Problem: Chan, your project manager, is upset by the lack of project progress and is often complaining about the team leader and the team members. In a recent project managerial survey, Chan voiced his concern that communication in his project was a problem and that it was the team leader and team members who had most communication problems and that they needed to be sent off to a communications workshop. Chan also often mentioned how different his team was to him in both value and in way of doing things. All other project stakeholders think otherwise and have known Chan to frequently attribute his own problems to others. What does Chan need to develop? State two reasons.