1. Competency modeling has proven to be most useful for providing
A) valid indisputable evidence of job-relatedness in disparate impact cases
B) data to be used in the creation of performance appraisal forms
C) a means to document the physical requirements necessary for a job
D) data and support of outcomes associated with classifications of job
E) information that is useful for the creation of customer service surveys
2. Which of the following is NOT a characteristic of critical incident?
A) Specific
B) Observable
C) Context
D) Consequences
E) Knowledge
3. Which of the following reconciles the forecast of labor supply and demand?
A) Action programming
B) Gap analysis
C) Control and evaluation
D) Environmental scanning
E) Labor demand forecast