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Compare your findings to anything that you have seen

Discussion Post: Critique Customer Service Research Article

Read and review the attached article and explain if the author had any errors in reasoning or issues with insufficient evidence. Did you detect any bias that the author had? Compare your findings to anything that you have seen regarding this in the media, at work or in your life. Use examples to support your position.

The response must include a reference list. Using one-inch margins, double-space, Times New Roman 12 pnt font and APA style of writing and citations.

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Marketing Management: Compare your findings to anything that you have seen

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