Analyze the customer or client expectations for your current employer or department. If you are not currently employed you may analyze an organization in an industry or field where you might like to be employed. Respond to the following questions:
•What are the customer or client needs or expectations?
•What operational systems are used?
•What total quality management processes or systems are used?
•To what extent are total quality processes employed?
•How do these systems or processes enable organization to meet customer or client needs?
Suggestions for Responding to Peer Posts
•Compare the operations systems used in the company presented by your peer to the systems used in the company that you reviewed. What similarities or differences exist?
o you think each of the companies uses appropriate measures for total quality management? What other measures might be used?