1. In your opinion, what type of process would likely be used for making each of the following products? Defend your position.
a) Canned soup
b) Lawnmower
c) Custom built home
d) Automotive service center
2. Compare and contrast the purpose, advantages and disadvantages of process flow mapping, value stream mapping and a service blueprint.
3. Identify a service firm that competes in each of the four quadrants of the service-process matrix. What are the competitive advantages of each firm?
4. Explain the difference between utilization and efficiency. How do they relate to production capacity.