Task: Review the profiles and applications of the latest Malcolm Baldrige National Quality Award recipients at www.quality.nist.gov .
Q1. What are the standout features of the companies' approaches to managing operations?
Q2. What do you find impressive about the companies' policies and procedures, use of best practices, emphasis on continuous improvement, and the use of rewards and incentives?
Q3. Relate your findings to applications in your own organization.
(An accounting firm)