Communications Journal Entry 2 - Nonverbal Communications in the Workplace
Write a 700- to 1,050-word journal entry in narrative style describing the role of nonverbal communications in your workplace. Denote to this week's readings to inform your responses.
Describe three situations involving nonverbal communication that you observed or experienced between a manager and subordinate. Aspect the following for each situation-
• The setting, such as a conversation, presentation, or meeting. Describe the relationship between the participants, such as the boss as well as subordinate, peers, speaker, and audience.
• The nonverbal communications you observed and whether they were congruent with the verbal conversation. Where incongruence occurred how might the participants have provided effective feedback to prevent the situation from recurring?
• The function or functions of the non-verbal communication such as complementing, contradicting, repeating, accenting, regulating or substituting. How did your non-verbal communication instances fulfil these functions?
• How unconventional language or word choice might have hindered the situations observed. Consider "shoptalk" and denotative versus connotative meanings.
• At least one listening technique the manager used. Was this a suitable technique for this situation? Why or why not? What other operative listening techniques would you recommend for the manager in this situation?
Format your journal entry reliable with APA guidelines.