Creating new information technology systems for a company requires the staff to understand the reasoning and operation of the systems in which they interact. How will you create the support needed to build the recommended information systems and prepare the staff to be trained in the case of SeaWorld?
Resistance - Passive, Active, Neutral. Passive - dragging feet, more hidden. Active - verbal, action, not hidden. Neutral - takes a certain time to change, 21 days to completion [change of habits].
Communication - key; the more they know, the less likely there will be opposition or opposition will be mitigated; email, reports, meetings
Build - users need to have a stake, get their opinions/suggestions/criticisms, give feedback, explain why some things cannot be done, or need to be deferred, periodic reports/changes
Training - users need to have a stake and be a part of scheduling and giving/receiving training.
Implementation and usage - users need to have a stake in when and how conversion will be. they also need to feel they are listened to should any changes be needed from their point of view.
Title, descriptions of negatives [pass/act/neut], ways to mitigate problems, conclusion, citations 5-8 paragraphs