Collin MacGibson, President of On-Time Technology Products just put you in charge of hiring a several new employees and researching new voicemail systems. If you were hiring a receptionist, CSR, virtual assistant, and telemarketer, what essential phone service skills would you look for in your top candidates. Describe a voicemail system you have used that you consider being customer friendly. Describe one that your consider not to be user friendly.
Assignment Checklist:
- List and describe essential phone skills.
- Discuss different voice mail systems.
- Describe the positive and negative aspects of voice mail systems.